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This is likely due to scheduled maintenance, but there may be other issues. Either way, apologies for the inconvenience.
Other services may still be available
Some UNM IT services operate independently of others. Although not guaranteed, you may be able to use other services until the one you requested is brought back online.View other services
Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
(Resolved) Service Restored: Users Unable to Log Into list.unm.edu and Delays in Emails Sent to ListsType: Outage, Period: 20171117 - 20171117
**Update 11/17/2017 12:30PM**
The source of the Listserv issues has been identified and resolved. Login to the List Managment web site has been restored.
UNM IT has been notified that users are unable to log into list.um.edu to managed any listservs they may own. Emails sent to lists may also be delayed.
Technicians have been notified and are working diligently to restore normal operation as soon as possible.
Bursar's Account Suite Outage 11/15 - OngoingType: Outage, Period: 20171115 - Present
We are receiving reports that users are experiencing issues with the Bursar's Account Suite. IT technicians are aware of the issue and are working to resolve it promptly.
Network Connectivity Issues at Bldg 203 and Lock shop - 11/13/17 - OngoingType: Outage, Period: 20171113 - Present
Reporting internet connectivity issues in multiple buildings, both building 203 and the lock shop affected. Intermittent internet issues, both wired and wireless connections.
ODS 9 Upgrade Completed. Reporting services are availableType: Announcement, Period: 20171107 - Present
The ODS 9 upgrade has successfully completed. The following reporting services are available for use:
- Ad Hoc Reporting
- APEX reports using the ODS
Updated Adobe License Information 11-1-2017Type: Announcement, Period: 20171101 - Present
Recently, UNM was notified by Adobe that the serial number for Adobe Acrobat DC and Adobe Creative Suite will expire on 11/30/17. The Adobe Creative Cloud users need to move to a named user. Some users are already on a named user license, while a majority of users are not.
How does this affect your department?
If you have Adobe Acrobat DC installed
If you or a user in your department has only Adobe Acrobat DC installed, please go to the it.unm.edu/download page and look for the Acrobat DC serialization file.
- Click on Windows
- Save the file to your computer
- To unzip the file right click and extract the files contents to a folder on your computer
- Click on RemovevolumeSerial.exe
- Click on ADobeSerilization.exe
- You will not receive any notification when completed.
If you or a departmental user have Adobe Creative Cloud Installed
- Users, who have already been moved to the named user license, will currently be able to login with a UNM email/Adobe ID to use the Creative Cloud and do not need to take any further steps.
- If you have not been moved to the named user license, please send the following to email@example.com to confirm your license is current:
- PO number from LoboMart used to order Adobe Creative Cloud (this could be from 2014)
- Date of the LoboMart PO
- The name of the person who ordered the software
- UNM email address of the person who will be using Creative Cloud
After we have confirmed your license, we will add the user email to the UNM Adobe account, and the user will receive an email from Adobe to download the new version of Creative Cloud. After the new version has been installed, the user will need to login to Creative Cloud with a UNM email/Adobe ID to use the software.
If you have any questions, please email firstname.lastname@example.org.
MacOS High SierraType: Announcement, Period: 20171005 - Present
Apple recently released macOS High Sierra. At this time, UNM IT does not recommend upgrading to this version of macOS on UNM owned enterprise Macs. There is currently no compatible version of Symantec Antivirus (SEP). There have been issues found with LoboTime portal and Internet Native Banner (INB). Once UNM IT has sufficiently resolved these issues, we will announce official support for macOS High Sierra.
Phishing Emails OngoingType: Announcement, Period: 20170323 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to email@example.com
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to firstname.lastname@example.org
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to email@example.com
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.