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This is likely due to scheduled maintenance, but there may be other issues. Either way, apologies for the inconvenience.
Other services may still be available
Some UNM IT services operate independently of others. Although not guaranteed, you may be able to use other services until the one you requested is brought back online.View other services
Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
WiFi Security Update – Outage – 10/17/2017 6:00 AM – 7:30 AMType: Outage, Period: 20171017 - 20171017
The wireless encryption protocol WPA2 has a vulnerability that can allow users to have their secure traffic eavesdropped on. Aruba wireless released a software patch that will allow us to prevent that from happening. On Tuesday, Oct 17 from 6:00 AM – 7:30 AM, UNM IT will apply the patch. Wireless networking will be unavailable during this time. This affects all wireless devices industry wide that use WAP2 as an encryption method.
Intermittent Banner jobs issues - longer run timeType: Issue, Period: 20171001 - Present
The recent Oracle security patch upgrade has cause a few Banner jobs to run significantly longer than before. IT staff are working with Oracle, technical staff, and business office staff to identify affected jobs and address the longer run-time issues.
LoboMail emails tagged as "Fraud Alert"Type: Announcement, Period: 20171012 - 20171020
Due to configuration issues in the HSC network, some emails send by HSC users to LoboMail Office 365 mailboxes may have been tagged with the "Fraud Alert" safety tag in error. HSC IT technicians are working to resolve the issue. Previously received messages will retain the warning.
LoboMail users can safely ignore the warning in this situation.
The full text of the warning is:
"This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing"
UNM Parking & Transportation Services (PATS) website down 10-11-17 to 10-17-17Type: Outage, Period: 20171011 - 20171017
UNM Parking & Transportation Services (PATS) would like to inform customers that the parking software, T2-Flex (“Flex”) that is used to track customer’s parking accounts (e.g. permits, wait lists, vehicles, etc.) is moving to a webhosted environment. This migration is required by our software vendor and should provide an overall improvement in on-line services.
The database migration, which will begin at 6:00 P.M. on Wednesday, October 11, 2017 and is expected to take up to five (5) days. During the outage, customers will not be able to access their parking accounts and will not have access to online services such as citation payments, citation appeals, permit purchases, permit waitlists, permit waiver requests, etc.
Please be aware that over-the-counter services will still be available at PATS’ parking offices – located at 2401 Redondo Dr. NE.
Access to Flex should be restored by no later than 7:00 A.M. on Tuesday, October 17, 2017.
We apologize in advance for any inconvenience. For additional information, contact the PATS main office at 505-277-1938.
UNM Parking & Transportation Services
MS Exchange Certificate Update – 10/17/2017 10:00 AM to 1:00 PMType: Announcement, Period: 20171017 - 20171017
To keep MS Exchange services up to date the security certificates will be updated on Tuesday, October 17, 2017 from 10:00 AM to 1:00 PM. These services include Exchange, Email and O365. Users in owa.unm.edu may be redirected to login screen unexpectedly or Outlook may present a query asking the user to trust the server they are connected to.
MacOS High SierraType: Announcement, Period: 20171005 - Present
Apple recently released macOS High Sierra. At this time, UNM IT does not recommend upgrading to this version of macOS on UNM owned enterprise Macs. There is currently no compatible version of Symantec Antivirus (SEP). There have been issues found with LoboTime portal and Internet Native Banner (INB). Once UNM IT has sufficiently resolved these issues, we will announce official support for macOS High Sierra.
Phishing Emails OngoingType: Announcement, Period: 20170323 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to email@example.com
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to firstname.lastname@example.org
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to email@example.com
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.