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This is likely due to scheduled maintenance, but there may be other issues. Either way, apologies for the inconvenience.
Other services may still be available
Some UNM IT services operate independently of others. Although not guaranteed, you may be able to use other services until the one you requested is brought back online.View other services
Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
Telephone maintenance at The Pit, 6/7, 6:30 - 8:00 AMType: Announcement, Period: 20160524 - 20160608
To streamline configuration, UNM IT is making changes to the phone infrastructure at The Pit (Wise Pies Arena) on Tuesday, June 7 between 6:30 AM and 8:00 AM.
No outage or impact is expected.
(Resolved) Network outage at student support and success center building 346Type: Outage, Period: 20160520 - Present
IT is aware of this outage and currently working on resolving this matter. More information will be provided as we are updated.
Phone outages and issues 5/18 OngoingType: Outage, Period: 20160518 - Present
IT has been receiving reports that users are experiencing problems with their desk phones. Examples of issues reported include no dial tone, phone will not power on, and call forwarding. IT technicians are aware of the issue and are triaging the issues now. Please continue to visit the ITAlerts page for updates.
Help.UNM IssuesType: Issue, Period: 20160516 - Present
IT is aware of an interruption in Help.UNM services, including:
- emails and text notifications to and from Help.UNM were delayed until this morning
- some IT staff are unable to login to process Help.UNM tickets, and receive an error that the maximum number of licenses have been reached
Normal service should be restored soon. We appreciate your patience.
Planned network maintenance (downtime), various UNM south campus buildings, 5/26 5:00 - 7:00 AMType: Outage, Period: 20160526 - 20160526
NOTE: This activity was previously scheduled but not implemented. New date and time follow.
To improve network performance and align architecture to best practice, UNM IT is performing network maintenance on Thursday, May 26 between 5:00 AM and 7:00 AM.
Wired and wireless networks (including VoIP phones) will be intermittently UNAVAILABLE at the following UNM South Campus buildings during this 2 hour window:
Rudy Davalos Building
Student Family Housing
The Pit (Wise Pies Arena)
UNM Press Aton
Manufacturing Training and Technology Center (MTTC)
NEMRI and Bldg 1
UNM SNL Parcel 2
Ongoing technical issues with PinnacleType: Issue, Period: 20160502 - Present
Due to technical issues with the recent billing cycle on May 2, long distance calls are being associated with service numbers rather than authorization codes on bills in the IT Billing Portal. UNM IT Applications and UNM IT Finance are currently working with Pinnacle support personnel to investigate the issue.
New computers for various PODS, 5/17 - 8/21Type: Announcement, Period: 20160517 - 20160821
To bring the latest and best technology experience to students and others, UNM IT is refreshing hardware (computers, monitors, keyboards/mice) at various PODS between Tuesday, May 17 and Sunday, August 21.
During these months, PODS may be briefly closed while equipment is replaced. For current hours and availability, see http://it.unm.edu/pods/locations.html
MyReports data - Last date refreshed 4/21Type: Issue, Period: 20160421 - Present
Friday evening the reporting database experienced a brief service interruption. Although services were restored, the the nightly refresh processes did not run. MyReports is available but does not contain the data updates for this weekend.
Brief outages for LoboTime clocks, 4/25 - 6/3Type: Outage, Period: 20160425 - 20160603
To ensure continued security, UNM IT is performing maintenance on 15 Kronos clocks in various departments between Monday, April 25 and Friday, June 3.
Clock downtime is no more than 1 hour.
Please check with your organization's Lobotime Agent (or time keeper) for the exact dates your department/clock will be impacted.
The following clocks are in scope for this maintenance:
Bookstore - Main West Breakroom (Bldg 109)
Bookstore - Main Bldg East Storage
PPD North Automotive 1800 Tucker NE (Bldg 216)
PPD - North PPD Service Bldg EAST (Bldg 204)
PPD Landscaping Trailer
PPD - North Maintenance Area 2 (Bldg 211)
PPD - Main Ford Utilities (Bldg 116)
PPD - Main Maintenance Area 4
Res Life - Student Housing Hokona Maint Shop
Res Life - Student Housing Coronado Desk (Bldg 155)
Res Life - Student Housing Coronado
Res Life - Student Housing Santa Clara
Res Life - Student Family Housing (Bldg 317)
Student Life - NM Union Basement SUB (Bldg 60)
Student Life SRC Commons
Student Life Child Care Center
Phishing Email Alert-Please DeleteType: Announcement, Period: 20151209 - Present
Update 12/09:This is the current phising email text. PLEASE DELETE, DO NOT RESPOND:
Subject: Re: Important Please Read!!
We noticed a login attempt to your UNM.edu account from an unrecognized device on WED, DECEMBER 9, 2015.
As part of our Security Agreement we have place your account on "Limitation".
PPlease follow the link below to keep your UNM.edu account safe:
Thanks for taking these additional steps to keep your account safe.
**Update 12/8: This is the current phishing email, PLEASE DELETE, DO NOT RESPOND:
Sent: Tuesday, December 8, 2015 8:31 AM
Subject: RE: WARNING WARNING WARNING!!
We noticed a login attempt to your UNM.edu account from an unrecognized device on TU, DECEMBER 8, 2015.
As part of our Security Agreement we have place your account on "Limitation".
Please follow the link below to keep your UNM.edu account safe:
Click to verify your account password
TThanks for taking these additional steps to keep your account safe
**Update 12/7: We are now seeing emails from Health Sciences with the following message:
"Due to high number of inactive accounts on the server, all users are advised to update their account within 24 hrs of receiving this notice, using the link below to update their account activity.
Failure to update might process your account as inactive, and you may experience interruption of services or undue errors. Please comply.
IT Help Desk"
Please DELETE and DO NOT RESPOND to the following phishing emails that are currently being sent out by hackers. If you receive the email below, or something similar, please DELETE and DO NOT RESPOND. As a reminder, UNM IT will never ask you for your NetID account details through a link in an email.
From: Garcia, Melanie J.
Sent: Monday, December 07, 2015 9:56 AM
To: Garcia, Melanie J.
Protecting your account is a matter taking seriously.
Due to recent activities going on in your account we hereby suspend your account from sending and receiving of messages.
if you do not update your account in the next 18 hours you will loose access to your account totally.
Follow the account service link below:
click here to login using secure encryption.
I want to inform you to signup for the Staff Holiday Party located at the main office. If you want to attend, the deadline for payment is Friday December 11th.
And automatically update your mailbox by filling out the requirements correctly.
(Updated) UNM IT Lobo Brain Bar Location and HoursType: Announcement, Period: 20140202 - Present
Walk-In Computer Support Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
Tuesday - Wednesday - Thursday 12PM - 5PM
Contact: 505-277-3935 | firstname.lastname@example.org