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Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
Network issues in Ortega Hall 1/23Type: Outage, Period: 20180123 - Present
We are receiving reports that users are experiencing network issues in Ortega Hall. IT technicians are aware of the issue and are working to resolve it.
Preferred First Name Implementation, Tuesday 01/23/2018Type: Announcement, Period: 20180123 - 20180123
To allow students, staff, and faculty to use a preferred first name instead of their first legal name (to be used on LoboCards and LoboCash systems) the Personal Information section in LoboWeb will be modified on Tuesday, 01/23/2018, to allow input of the affirmed/preferred first name. Additional communication will be sent campus-wide for this new feature. No service outage is expected.
Minor change to Duo (2FA) to improve usability, 1/23 at 5:00 PMType: Announcement, Period: 20180123 - Present
To reduce telephony costs (estimated ~50%) and improve user experience (eliminate redundant 2FA login), UNM IT is enabling a featured called "Remember me" for Duo on Tuesday, January 23 at 5:00 PM.
No outage or impact is expected.
Once "Remember me" is enabled, you will have the option to "remember" a device for 7 days. If a subsequent login occurs within a 7 day period, you will not be prompted to authenticate to Duo (saves time). After 7 days elapse, you will be required to authenticate with a second factor again (and re-check the "Remember me" box if desired).
If you are authenticating to Duo from a secure, dedicated (you are the only user) device, you are encouraged to check "Remember me" each time you login. DO NOT CHECK THE "REMEMBER ME" OPTION ON A PUBLIC OR SHARED DEVICE.
Email Filter Server Operating System Upgrade – January 23-30, 2018Type: Announcement, Period: 20180123 - 20180130
Beginning Tuesday January 23, and continuing through January 30, IT will migrate email spam/virus filtering servers to facilitate an upgrade to the servers’ operating system. No outage is expected and this will not cause any changes in the filtering service.
Meltdown and Spectre AttacksType: Issue, Period: 20180105 - Present
Researchers revealed to chip companies, operating system developers, and cloud computing providers that two major flaws exist within commonly used microprocessors. These flaws, ‘Meltdown’ and ‘Spectre’, allow low-privileged users who execute code on your system to read sensitive information from memory via Speculative Execution. Speculative execution is an optimization technique within processors to maximize performance, where a computer system tries to execute instructions even before it is certain that those instructions need execution.
Meltdown applies primarily to Intel processors.
Spectre applies to AMD, ARM, and Intel processors.
Users are advised to apply the relevant patches to your devices (Desktop and Laptop Computers, Tablets, Mobile Devices, Embedded Devices, etc.).
Please visit the UNM Information Security & Privacy Office's Advisory page, at the link below, for more information.
LYNDA.UNM.EDU to be discontinued December 20 2017Type: Announcement, Period: 20171220 - 20180131
(Updated) Emails in Foreign LanguagesType: Issue, Period: 20180102 - Present
This issue is ongoing as the spam senders modify their messages to by pass filtering. We continue to monitor and apply appropriate filtering.
MacOS High SierraType: Announcement, Period: 20171005 - Present
Apple recently released macOS High Sierra. There are issues with LoboTime portal and Internet Native Banner (INB). Once UNM IT has sufficiently resolved these issues, we will announce official support for macOS High Sierra.
The Symantec Anti Virus client compatible with macOS High Sierra is now available at http://it.unm.edu/download/
Phishing Emails OngoingType: Announcement, Period: 20170323 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to firstname.lastname@example.org
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to email@example.com
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to firstname.lastname@example.org
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.