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Some UNM IT services operate independently of others. Although not guaranteed, you may be able to use other services until the one you requested is brought back online.View other services
Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
Secondary 100Gbs Internet Enabled - 9/21/2017 5:00 AM - 7:00 AMType: Announcement, Period: 20170921 - 20170921
On September 21st from 5:00 AM to 7:00 AM, UNM IT will enable routing to the secondary 100Gbs Internet Link from Centennial to ABQ Gigapop to create redundant 100Gbs paths to the Internet. An outage is not expected.
UNM NetID Account closure notices are being sent out today - 9/14/17Type: Announcement, Period: 20170914 - Present
UNM NetID Account closure notices are being sent out today to 8304 former students. The notice will be sent from the firstname.lastname@example.org email address by way of the email@example.com listserv.
Here is the Notice:
Your UNM NetID will be locked on Friday, September 22, 2017.
Your UNM NetID has been marked for deletion because you are listed as not having completed at least one credit hour in the last calendar year or you were admitted to UNM but did not register for classes by the start of the semester. Your UNM NetID will be locked as of Friday, September 22, 2017 and be deleted 53 days later if no changes occur.
Please review the following information about transitioning away from using your UNM NetID:
You should have access this week with your current non-expired password.
You can continue to access your account until Friday, September 22, 2017 with your current password. Password expiration is still in effect during the 60-day deletion cycle. You can check when your password expires by going to netid.unm.edu and at the bottom of the page click the "When does my password expire" button and follow the instructions. If your password has expired or is due to expire before September 22nd, be sure to update it at netid.unm.edu.
Do you want people to know your UNM email address is closing (and how to contact you)?
Set up an auto-reply (vacation) message to let people know the account is closing. The message can include alternate contact information if you choose. While logged into lobomail.unm.edu, go to the "Office 365 settings" drop-down menu on the upper right side of the interface (under the cog icon). Choose "Automatic Replies" from the menu. Follow the instructions and click the "Save" link in the upper left side of the page to finalize your action. Test the reply is working by sending the account email from another source.
Do you have a copy of your unofficial transcript?
You might want to print out a copy of your unofficial transcript from LoboWeb before you lose your NetID access. Once your account is deleted, if you need a copy of your transcript, you will need to contact the Records office directly. For more information, see https://registrar.unm.edu/transcripts/.
Do you need to save any files or emails?
Be sure to move any emails and files from your account that you want to keep. The contents of the entire account will be deleted by the 60th day of the deletion cycle. Important note: Due to storage limitations, IT only keeps 30 days of backup files.
Is your UNM email address, your login name for any external sites?
If you use your UNM email address as your login name on any external sites such as Facebook, be sure to change it on the site before your account gets locked.
Is your UNM email address a recovery address on any external sites?
If your UNM email address is a recovery email address on any external sites such as Google or your bank, be sure to update those site settings with a new email address.
Do you make regular payments using LoboWeb?
Please check with the Bursar’s office at (505) 277-5363 to find out alternative methods to make your payments once your account has been locked and deleted. Their website is http://bursar.unm.edu/.
Do you still want to take classes at UNM?
If you would like to take classes, you will need to be re-admitted to UNM first. You can contact Admissions at (505) 277-8900 or 1-800-CALL-UNM. The website is http://www.unm.edu/apply/. If you are re-admitted during the initial 50 days, the marked for deletion date on your NetID will automatically be removed and the account deletion cycle stopped.
If you were admitted for this semester but did not register, you need to request a semester change when you contact Admissions.
Are UNM Alumni eligible for NetIDs?
At this time, UNM Alumni are not eligible for NetIDs. The extra one-year account eligibility is based on the last class taken and not on your graduation date.
Will you be able to get your UNM NetID back in the future?
If you return to UNM in some capacity in the future, you may be able to request your old NetID back. Contact UNM IT directly once your Banner record is active to request your UNM NetID be re-activated.
Can I have more time to make other email arrangements?
If you feel this closure is in error or need a little extra time to make other email arrangements, please submit a service request at help.unm.edu. In the description field, include the reason why you think this closure is in error or why you need some extra time. Be sure to include a phone number in case we need to contact you about your request.
More information on the NetID deletion process can be found in the following answers in the StudentInfo knowledge base (studentinfo.unm.edu).
Answer ID# 135: How long after graduation, will my email account be deactivated?
Answer ID# 6269: What happens during the 60-day NetID deletion cycle?
Answer ID# 6272: How do I transition away from using my NetID when I leave UNM?
Answer ID# 6158: How can I request my old NetID back?
Please note: Information Technologies is NOT providing links in this email because phishers will mimic that format to try to trick people to give out their personal data. To help protect your personal information and electronic devices, always go to the actual password reset page or download site instead of relying on email links that might have been spoofed.
For questions, please call IT Customer Support Services at 505-277-5757 or see StudentInfo.unm.edu.
Phishing Emails OngoingType: Announcement, Period: 20170323 - Present
UNM IT and Security have reports of several Phishing emails being sent out to and from UNM email addresses.
If you receive an email about being blocked, blacklisted, or some other suspicious email, please see below and determine the appropriate category and process.
- Flagged by [SPAM?? #%] in the subject line: Already identified by our system and can be deleted.
- Emails that are unsolicited and are usually advertising.
- Forward as an attachment to firstname.lastname@example.org
- Phishing: These messages usually consist of;
- Unsolicited email with action/s such as clicking links or attachments
- Unknown sender(s)
- Content is suspicious and/or asks for personal information
- Forward as an attachment to email@example.com
- Dangerous Phishing:
- Asks for credentials directly or with a link
- May use authentic looking branding (ex: for UNM, Nusenda, FedEx, UPS, etc.)
- Forward as an attachment to firstname.lastname@example.org
Use this list to see some phishing (fake) emails that have been spotted at The University of New Mexico:
If you suspect that your UNM-owned computing asset and/ or your UNM NetID have been compromised, you should:
• Immediately change your NetID password at https://netid.unm.edu/ or by calling the UNM Information Technologies (IT) Customer Service Desk at 505-277-5757.
• Gather information about the event including the following: date and time of the event, location of the event, and how you suspect the event may have occurred.
• Report the event by opening a Help.UNM ticket at https://help.unm.edu and by calling the ISPO on-call number 505-277-2497.