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This is likely due to scheduled maintenance, but there may be other issues. Either way, apologies for the inconvenience.
Other services may still be available
Some UNM IT services operate independently of others. Although not guaranteed, you may be able to use other services until the one you requested is brought back online.View other services
Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
Slow internet reported for wired network various campus locationsType: Issue, Period: 20170224 - Present
UNM IT is aware of issues regarding the speed of the wired network in various campus locations. We have received multiple reports of a slow internet response and are working hard to correct the issue.
Increase in Phishing Emails - 02/20/17 - OngoingType: Announcement, Period: 20170203 - Present
"Please be aware that UNM has received many phishing messages this week, and in general there has been an increase in these types of messages throughout higher education. A UNM News Minute article will be forthcoming with more details.
As always, remember that UNM IT will NEVER ask you for your password in an email. NEVER click on any link in an email that asks for your confidential information, or you could be providing someone with unintended access to your UNM account."
NetID Account closure notices are being sent out Tomorrow to 6579 former StudentsType: Announcement, Period: 20170215 - Present
Your UNM NetID will be locked Thursday, February 23, 2017
Your UNM NetID has been marked for deletion because you are listed as not having completed at least one credit hour in the last calendar year or you were admitted to UNM but did not register for classes by the start of the semester. Your UNM NetID will be locked as of Thursday, February 23, 2017 and be deleted 53 days later if no changes occur.
Please review the following information about transitioning away from using your UNM NetID:
You should have access this week with your current non-expired password.
You can continue to access your account until Thursday, February 23, 2017 with your current password. Password expiration is still in effect during the 60-day deletion cycle. You can check when your password expires by going to netid.unm.edu and at the bottom of the page click the "When does my password expire" button and follow the instructions. If your password has expired or is due to expire before February 23rd, be sure to update it at netid.unm.edu.
Do you want people to know your UNM email address is closing (and how to contact you)?
Set up an auto-reply (vacation) message to let people know the account is closing. The message can include alternate contact information if you choose. While logged into lobomail.unm.edu, go to the "Office 365 settings" drop-down menu on the upper right side of the interface (under the cog icon). Choose "Automatic Replies" from the menu. Follow the instructions and click the "Save" link in the upper left side of the page to finalize your action. Test the reply is working by sending the account email from another source.
Do you have a copy of your unofficial transcript?
You might want to print out a copy of your unofficial transcript from LoboWeb before you lose your NetID access. Once your account is deleted, if you need a copy of your transcript, you will need to contact the Records office directly. For more information, see https://registrar.unm.edu/transcripts/.
Do you need to save any files or emails?
Be sure to move any emails and files from your account that you want to keep. The contents of the entire account will be deleted by the 60th day of the deletion cycle. Important note: Due to storage limitations, IT only keeps 30 days of backup files.
Is your UNM email address, your login name for any external sites?
If you use your UNM email address as your login name on any external sites such as Facebook, be sure to change it on the site before your account gets locked.
Is your UNM email address a recovery address on any external sites?
If your UNM email address is a recovery email address on any external sites such as Google or your bank, be sure to update those site settings with a new email address.
Do you make regular payments using LoboWeb?
Please check with the Bursar’s office at 505) 277-5363 to find out alternative methods to make your payments once your account has been locked and deleted. Their website is http://bursar.unm.edu/.
Do you still want to take classes at UNM?
If you would like to take classes, you will need to be re-admitted to UNM first. You can contact Admissions at 277-8900 or 1-800-CALL-UNM. The website is http://www.unm.edu/apply/. If you are re-admitted during the initial 50 days, the marked for deletion date on your NetID will automatically be removed and the account deletion cycle stopped.
If you were admitted for this semester but did not register, you need to request a semester change when you contact Admissions.
Are UNM Alumni eligible for NetIDs?
At this time, UNM Alumni are not eligible for NetIDs. The extra one-year account eligibility is based on the last class taken and not on your graduation date.
Will you be able to get your UNM NetID back in the future?
If you return to UNM in some capacity in the future, you may be able to request your old NetID back. Contact UNM IT directly once your Banner record is active to request your UNM NetID be re-activated.
Can I have more time to make other email arrangements?
If you feel this closure is in error or need a little extra time to make other email arrangements, please submit a service request at help.unm.edu. In the description field, include the reason why you think this closure is in error or why you need some extra time. Be sure to include a phone number in case we need to contact you about your request.
More information on the NetID deletion process can be found in the following answers in the StudentInfo knowledge base (studentinfo.unm.edu).
Answer ID# 135: How long after graduation, will my email account be deactivated?
Answer ID# 6269: What happens during the 60-day NetID deletion cycle?
Answer ID# 6272: How do I transition away from using my NetID when I leave UNM?
Answer ID# 6158: How can I request my old NetID back?
Please note: Information Technologies is NOT providing links in this email because phishers will mimic that format to try to trick people to give out their personal data. To help protect your personal information and electronic devices, always go to the actual password reset page or download site instead of relying on email links that might have been spoofed.
For questions, please call IT Customer Support Services at 505-277-5757 or see StudentInfo.unm.edu.
Verizon usage detail will be unavailable to customers on their January bill (bill date Feb 1).Type: Issue, Period: 20170201 - Present
A software issue with Pinnacle has caused the incorrect year to auto-populate which creates a conflict regarding future account changes.
Users can expect to see their January usage detail included along with their February usage as we are working to resolve the issue and fully expect it to be ready for the next billing period.
Change IT South (Building 153) access point vlan 6:00 am to 6:30 am 2/3/2017Type: Outage, Period: 20170203 - Present
Changing the access point vlan for IT South (Building 153) to allow access points to provisioned on the new Aruba controller. There will be a rolling outage per access point of about 2 minutes on Friday, February 3rd from 6:00 AM to 6:30 AM. This will affect the wireless network in IT South building only.
Intersections training site having intermittent issuesType: Outage, Period: 20170109 - Present
The Intersections site used to complete the "Intersections: Preventing Discrimination and Harassment" mandatory training through Learning Central is experiencing intermittent connectivity issues. Technicians are working to correct the problem. If you are unable to access the site, please try again later.
UNM IT Paging Services to End 01/31/17Type: Announcement, Period: 20170105 - 20170228
Effective 01/31/17, UNM IT will no longer offer paging services. Any action required of paging customers will depend on whether they are engaged in clinical practice.
Clinical Practice Departments and Staff:
If you are engaged in clinical practice and carrying a pager, you should have already received notification from UH Communications asking you to swap your pager. The UH Communications pager transition and swap will take care of your transition to a new vendor and service.
Important - if you have not yet swapped and/or returned your pager, please do so immediately by contacting UH Communications. All unreturned pagers will incur a charge of $75 per pager.
Non-Clinical Departments and Staff:
If you are not engaged in clinical practice (ex: main campus departments), you must take action on or before 01/30/17. You have a choice in how to proceed:
- Discontinue paging services: please contact UNM IT at 277-5757 or unm.edu to return your pager and disconnect service. All unreturned pagers will incur a charge of $75 per pager.
- Continue paging services: please contact the current paging services vendor, Contact Wireless, to continue your existing paging service. Please see FastInfo 7625 (https://unm.custhelp.com/app/answers/detail/a_id/7625) for information on how to do this. New rates may apply.
If you do not complete either 1 or 2 above, UNM IT will disconnect your paging services on 01/31/17 and charge you $75 for each unreturned pager.
It is not our desire to leave any department without necessary service. If your department has special circumstances, please contact TJ Martinez (firstname.lastname@example.org or 277-0960) or Kirsten Martinez (email@example.com or 277-0147).
LoboVillage Network IssuesType: Outage, Period: 20170106 - Present
The wired and wireless networks at LoboVillage are currently down. IT technicians are aware of the issue and are working to resolve the issue.
Access to LoboMail for HSC users disabled 11/08/16Type: Announcement, Period: 20161108 - Present
On November 8th, IT will disable access to LoboMail for HSC users who have not logged in to their LoboMail account this calendar year (2016).
These HSC users will continue to have a primary email account in HSCLink. HSC made this request to prevent unintentional access to the secondary account. As part of an upcoming project, all HSC users will only have one email account, and this is an additional step towards that goal.
REMINDER: As of November 1st, 2016 UNM IT is no longer provisioning LoboMail accounts for new HSC users.
If anyone affected in this change requires access to their LoboMail account, please contact the Service Desk at Help.UNM or 277-5757.
Apple's latest version of macOS, Sierra is currently not supportedType: Announcement, Period: 20160921 - Present
On September 20, 2016, Apple publicly released the newest version of their operating system, masOS Sierra. At this time, Core IT has tested macOS and have found that two crucial enterprise applications are not compatible: Juniper VPN client and the Symantec End Point Protection. Once there are updated clients for the latest version of macOS, Core IT will announce official support.
(Updated) UNM IT Lobo Brain Bar Location and HoursType: Announcement, Period: 20140202 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | firstname.lastname@example.org