The website or application you requested is currently unavailable
This is likely due to scheduled maintenance, but there may be other issues. Either way, apologies for the inconvenience.
Other services may still be available
Some UNM IT services operate independently of others. Although not guaranteed, you may be able to use other services until the one you requested is brought back online.View other services
Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
LoboTime Known Issue: Approved leave not showing up on requester's timecards.Type: Issue, Period: 20160715 - Present
Issue: A GTOR (global time off request) is submitted and then retracted and submitted again for the same day, overlapping the previous time frame that was requested.
We are working with Kronos to find a permanent solution. Until this permanent solution is found, please follow the workaround below:
Workaround: if an employee submits a TOR (time off request) and retract it and then submit another request for the same day, have the supervisor add the paycode directly to the timecard, if paycode does not show up.
Please contact LoboTime Payroll (firstname.lastname@example.org<mailto:email@example.com>) if you have any questions.
SharePoint 2013 site intermittently unavailable, 7/30/16 7:00 AM - 12:00 PMType: Outage, Period: 20160730 - 20160730
To stay current with vendor recommended patches, UNM IT is applying updates to the SharePoint 2013 servers Saturday, July 30 between 7:00 AM and 12:00 PM.
All SharePoint 2013 sites and services will be intermittently unavailable during this window. These include but are not limited to:
Symantic Endpoint Protection upgrade available 07/13/16Type: Announcement, Period: 20160713 - Present
Symantec recently published multiple security advisories requesting administrators install patches to fully mitigate identified vulnerabilities.
· Update to SEP 12.1 RU6 MP5 (released June 28, 2016)
The Information Security & Privacy Office is requesting that all versions Symantec Endpoint Protection (SEP) be upgraded to SEP 12.1 RU6 MP5. All departments utilizing a “managed” client provided by UNM IT Customer Support Services – Workstation Management will receive an update over the next few days. The Workstation Management team performed tests, and utilized proper Change Management practices before deployment in an effort to avoid service disruptions. Please reference Expedited RFC 11911. Be advised, endpoints need to be restarted for a successful upgrade. For units and individuals utilizing the unmanaged client, please download an updated version of the client from the UNM IT Downloads page: http://it.unm.edu/download/ .
The full advisory can be viewed at the following link:
Information Security & Privacy Office
University of New Mexico
(Updated) UNM IT Lobo Brain Bar Location and HoursType: Announcement, Period: 20140202 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | firstname.lastname@example.org
Audio Conferencing changes: InterCall replacing VerizonType: Announcement, Period: 20160608 - Present
Note: This change was previously communicated BUT the cutoff date changed from 7/1 to 9/1. Your prompt action is still encouraged.
UNM IT has selected a new conference calling vendor, InterCall, to secure rates that are only a third the cost of the current vendor, Verizon, and adds features like International calling not provided by the current vendor, which was requested by UNM users.
Some of the benefits include:
- Departments can schedule, pay (PCard, Purchase Order (PO), check) and manage their own conferencing directly with InterCall, our new conference calling provider
- Direct support from InterCall
- International call-in capability
- Mobile app feature
- Reduced cost per minute. International rates are available through your InterCall representative.
You can register, set-up and begin using your new InterCall account(s) right away. To take advantage of the new rates, including features and service, see FastInfo 7568, “Instructions” and review the documents attached at the bottom of the page. The "How to Get Engaged" document will step you through the registration, set-up process.
You will receive an email confirmation from InterCall, followed within a couple days by email with your new Toll-Free (8xx) number and Personal Identification number (PIN) so you can place calls. Please Note: You will receive a new Toll-Free (8xx) number assigned by InterCall; you will not be able to “port” your old number which belongs to the current vendor, Verizon.
Beginning now, as UNM IT Customer Service receives new conference call requests, they will provide users with information pertaining to the new InterCall service sign-up. UNM IT will continue supporting the Verizon Conference Call service for existing customers, until September 1, 2016, allowing customers time to migrate to InterCall, if they so choose.
Verizon conference numbers will remain in service, but customers need to work with UNM Purchasing prior to September 1, 2016, to establish separate accounts with their payment information as UNM IT will no longer bill for these services.
If you have any questions or concerns, please contact UNM IT Service Owner, Mark Reynolds, at 505-277-5988 or email@example.com.
Help.UNM IssuesType: Issue, Period: 20160516 - Present
IT is aware of an interruption in Help.UNM services, including:
- emails and text notifications to and from Help.UNM were delayed until this morning
- some IT staff are unable to login to process Help.UNM tickets, and receive an error that the maximum number of licenses have been reached
Normal service should be restored soon. We appreciate your patience.
Ongoing technical issues with PinnacleType: Issue, Period: 20160502 - Present
Due to technical issues with the recent billing cycle on May 2, long distance calls are being associated with service numbers rather than authorization codes on bills in the IT Billing Portal. UNM IT Applications and UNM IT Finance are currently working with Pinnacle support personnel to investigate the issue.
New computers for various PODS, 5/17 - 8/21Type: Announcement, Period: 20160517 - 20160821
To bring the latest and best technology experience to students and others, UNM IT is refreshing hardware (computers, monitors, keyboards/mice) at various PODS between Tuesday, May 17 and Sunday, August 21.
During these months, PODS may be briefly closed while equipment is replaced. For current hours and availability, see http://it.unm.edu/pods/locations.html
Phishing Email Alert-Please DeleteType: Announcement, Period: 20151209 - Present
Update 12/09:This is the current phising email text. PLEASE DELETE, DO NOT RESPOND:
Subject: Re: Important Please Read!!
We noticed a login attempt to your UNM.edu account from an unrecognized device on WED, DECEMBER 9, 2015.
As part of our Security Agreement we have place your account on "Limitation".
PPlease follow the link below to keep your UNM.edu account safe:
Thanks for taking these additional steps to keep your account safe.
**Update 12/8: This is the current phishing email, PLEASE DELETE, DO NOT RESPOND:
Sent: Tuesday, December 8, 2015 8:31 AM
Subject: RE: WARNING WARNING WARNING!!
We noticed a login attempt to your UNM.edu account from an unrecognized device on TU, DECEMBER 8, 2015.
As part of our Security Agreement we have place your account on "Limitation".
Please follow the link below to keep your UNM.edu account safe:
Click to verify your account password
TThanks for taking these additional steps to keep your account safe
**Update 12/7: We are now seeing emails from Health Sciences with the following message:
"Due to high number of inactive accounts on the server, all users are advised to update their account within 24 hrs of receiving this notice, using the link below to update their account activity.
Failure to update might process your account as inactive, and you may experience interruption of services or undue errors. Please comply.
IT Help Desk"
Please DELETE and DO NOT RESPOND to the following phishing emails that are currently being sent out by hackers. If you receive the email below, or something similar, please DELETE and DO NOT RESPOND. As a reminder, UNM IT will never ask you for your NetID account details through a link in an email.
From: Garcia, Melanie J.
Sent: Monday, December 07, 2015 9:56 AM
To: Garcia, Melanie J.
Protecting your account is a matter taking seriously.
Due to recent activities going on in your account we hereby suspend your account from sending and receiving of messages.
if you do not update your account in the next 18 hours you will loose access to your account totally.
Follow the account service link below:
click here to login using secure encryption.
I want to inform you to signup for the Staff Holiday Party located at the main office. If you want to attend, the deadline for payment is Friday December 11th.
And automatically update your mailbox by filling out the requirements correctly.