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This is likely due to scheduled maintenance, but there may be other issues. Either way, apologies for the inconvenience.
Other services may still be available
Some UNM IT services operate independently of others. Although not guaranteed, you may be able to use other services until the one you requested is brought back online.View other services
Additional informationIf you are seeing this page outside of scheduled maintenance windows, the website or application may be having problems. Information concerning planned outages will be posted to IT Alerts as it becomes available.
Current IT Alerts
Network Outage at the Computer Science Department 9/23/16 - OngoingType: Outage, Period: 20160923 - Present
IT has been informed that the Computer Science Department has lost all Network connectivity. Network Technicians have been alerted and are working to restore the service.
Wired network connection problems at The PitType: Outage, Period: 20160922 - Present
UNM IT is aware of wired network connection problems at University Arena "The Pit". Support teams have been notified and are working diligently to restore services as quickly as possible.
Apple's latest version of macOS, Sierra is currently not supportedType: Announcement, Period: 20160921 - Present
On September 20, 2016, Apple publicly released the newest version of their operating system, masOS Sierra. At this time, Core IT has tested macOS and have found that two crucial enterprise applications are not compatible: Juniper VPN client and the Symantec End Point Protection. Once there are updated clients for the latest version of macOS, Core IT will announce official support.
Parish Library Network Outage 9/22/16 8:00 AM to 10:00 AMType: Outage, Period: 20160922 - Present
On Sept 22 starting at 8 AM there will be a network outage at Parish Library lasting approximately 1 to 2 hours. This outage only affects the library part of the building. The IT Data Network group is replacing aged network equipment.
Kronos Cloud Maintenance Notice - KPC - Friday evening, September 23, 2016 10:00pm - Saturday, September 24, 2016 4:00am MTType: Announcement, Period: 20160923 - 20160924
What: Kronos will be applying a hotfix patch to the load balancers. This hotfix is intended to resolve the bug introduced with a recent upgrade to the load balancers.
Impact: With the upgrade plan there should be no impact to the availability of your Kronos application.
When: On Friday evening, September 23, 2016 10:00pm- Saturday, September 24, 2016 4:00am MT.
Note: While no impact to the availability of the environment is anticipated, in the event of downtime during the maintenance all Kronos clocks will continue to capture punch activity locally and will automatically upload those punches to the servers once connectivity is restored. "
UNM NetID expired accounts will be locked September 22, 2016Type: Announcement, Period: 20160922 - Present
Your UNM NetID has been marked for deletion because you are listed as not having completed at least one credit hour in the last calendar year or you were admitted to UNM but did not register for classes by the start of the semester. Your UNM NetID will be locked as of Thursday, September 22, 2016 and be deleted 58 days later if no changes occur.
Please review the following information about transitioning away from using your UNM NetID:
1. You can continue to access your account until Thursday, September 22, 2016, with your current password. Password expiration is still in effect during the 65 day deletion cycle. You can check when your password expires by going to netid.unm.edu and at the bottom of the page click the "When does my password expire" button and follow the instructions. If your password is due to expire before September 22nd, be sure to update it at netid.unm.edu.
2. You can set up an auto-reply (vacation) message to let people know the account is closing and where to contact you instead. While logged into lobomail.unm.edu, go to the "Office 365 settings" drop-down menu on the upper right side of the interface (under the cog icon). Choose "Automatic Replies" from the menu. Follow the instructions and click the "Save" link in the upper left side of the page to finalize your action. Test the reply is working by sending the account email from another source.
3. You might want to print out a copy of your unofficial transcript from LoboWeb before you lose your NetID access.
4. If you use your UNM email address as your login name on any outside sites such as Facebook, be sure to change it on the site before your account gets locked.
5. If your UNM email address is listed as a recovery email address on any outside sites such as Google, be sure to update those site settings with a new email address.
6. If you would like to take classes, you will need to be re-admitted to UNM first. You can contact Admissions at 277-8900 or 1-800-CALL-UNM. If you are re-admitted during the initial 50 days, the marked for deletion date on your NetID will automatically be removed and the account deletion cycle stopped.
7. At this time, UNM Alumni are not eligible for NetIDs. The extra one year account eligibility is based on the last class taken and not on your graduation date.
8. If you return to UNM in some capacity in the future, you may be able to request your old NetID back.
9. Be sure to move any emails and files from your account that you want to keep. The contents of the entire account will be deleted by the 65 day of the deletion cycle.
If you feel this closure is in error or need a little extra time to make other email arrangements, please submit a service request at help.unm.edu. In the description field, include the reason why you think this closure is in error or why you need some extra time. Be sure to include a phone number in case we need to contact you about your request.
More information on the NetID deletion process can be found in the following answers in the StudentInfo knowledge base (studentinfo.unm.edu).
Answer ID# 135: How long after graduation will my email account be deactivated?
Answer ID# 6269: What happens during the 65 day NetID deletion cycle?
Answer ID# 6272: How do I transition away from using my NetID when I leave UNM?
Answer ID# 6158: How can I request my old NetID back?
Please note: Information Technologies is NOT providing links in this email because phishers will mimic that format to try to trick people to give out their personal data. To help protect your personal information and electronic devices, always go to the actual password reset page or download site instead of relying on email links that might have been spoofed.
For questions, please call IT Customer Support Services at 505-277-5757 or see StudentInfo.unm.edu.
Banner and LoboWeb Unavailable on 9/24/16 - 6 AM to 10 AM.Type: Outage, Period: 20160924 - 20160924
To comply with Federal regulatory requirements the following services will be unavailable while the Financial Aid 8.27 Upgrade is applied: LoboWeb, Banner INB, FAMIS, Extender.
Update from Monday's network outageType: Announcement, Period: 20160825 - Present
As you are aware, we experienced a substantial network outage on Monday, August 22nd. The outage began at approximately 10:45 AM and was 99% restored by 6 PM. There was a brief, related outage from 8:06 AM to 8:18 AM on Tuesday, August 23rd. UNM IT was able to isolate the root cause. A higher level network change was made to resolve a reported network problem. The change exposed issues with a non-standard piece of network equipment and resulted in excessive, abnormal traffic from the device and disrupted UNM network performance. The piece of equipment was isolated, upgraded and reconfigured and is now performing acceptably. This type of equipment has been identified as a priority to replace in our existing building network upgrade (5 year plan). As a result of this outage, the team is performing an audit to determine how many other outdated pieces of equipment may exist with similar attributes and will put in appropriate mitigation strategies until this type of equipment can be replaced. We know this issue had a substantial impact on University activities on the first day of the academic semester. We apologize and thank you and your teams for working through the difficulties that resulted.
LoboTime Known Issue: Approved leave not showing up on requester's timecards.Type: Issue, Period: 20160715 - Present
Issue: A GTOR (global time off request) is submitted and then retracted and submitted again for the same day, overlapping the previous time frame that was requested.
We are working with Kronos to find a permanent solution. Until this permanent solution is found, please follow the workaround below:
Workaround: if an employee submits a TOR (time off request) and retracts it and then submits another request for the same day and the paycode does not show up, have the supervisor add the paycode directly to the timecard.
Please contact LoboTime Payroll (email@example.com<mailto:firstname.lastname@example.org>) if you have any questions.
(Updated) UNM IT Lobo Brain Bar Location and HoursType: Announcement, Period: 20140202 - Present
Walk-In Computer Support for Faculty, Staff, Students, and Retirees
New Location at the UNM Bookstore
2301 Central Avenue Northeast (at Cornell), in the UNM Bookstore (under the staircase).
1. UNM Bookstore M-F (12pm-5pm)
2. DSH- Closed during summer session - will continue regular hours during the Fall Semester.
For hours see website: http://lobobrainbar.unm.edu/
Contact: 505-277-3935 | email@example.com
Audio Conferencing changes: InterCall replacing VerizonType: Announcement, Period: 20160608 - Present
Note: This change was previously communicated BUT the cutoff date changed from 7/1 to 9/1. Your prompt action is still encouraged.
UNM IT has selected a new conference calling vendor, InterCall, to secure rates that are only a third the cost of the current vendor, Verizon, and adds features like International calling not provided by the current vendor, which was requested by UNM users.
Some of the benefits include:
- Departments can schedule, pay (PCard, Purchase Order (PO), check) and manage their own conferencing directly with InterCall, our new conference calling provider
- Direct support from InterCall
- International call-in capability
- Mobile app feature
- Reduced cost per minute. International rates are available through your InterCall representative.
You can register, set-up and begin using your new InterCall account(s) right away. To take advantage of the new rates, including features and service, see FastInfo 7568, “Instructions” and review the documents attached at the bottom of the page. The "How to Get Engaged" document will step you through the registration, set-up process.
You will receive an email confirmation from InterCall, followed within a couple days by email with your new Toll-Free (8xx) number and Personal Identification number (PIN) so you can place calls. Please Note: You will receive a new Toll-Free (8xx) number assigned by InterCall; you will not be able to “port” your old number which belongs to the current vendor, Verizon.
Beginning now, as UNM IT Customer Service receives new conference call requests, they will provide users with information pertaining to the new InterCall service sign-up. UNM IT will continue supporting the Verizon Conference Call service for existing customers, until September 1, 2016, allowing customers time to migrate to InterCall, if they so choose.
Verizon conference numbers will remain in service, but customers need to work with UNM Purchasing prior to September 1, 2016, to establish separate accounts with their payment information as UNM IT will no longer bill for these services.
If you have any questions or concerns, please contact UNM IT Service Owner, Mark Reynolds, at 505-277-5988 or firstname.lastname@example.org.